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Problem receiving email when changing password


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#1 Marcel_Deloin

Marcel_Deloin
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Posted 14 July 2020 - 21:46

Hello,

 

I hope you can help me. I have a friend who can no longer connect to his account because he can no longer find his password. He therefore wanted to change the password but he did not receive a confirmation email. After a 10 attempt and a few weeks of waiting hope to receive it.

 

Hoping to have a cordial response from you.

 

 


#2 sandorra, Horus Lupercal

sandorra
  • Member of Korpi
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Posted 14 July 2020 - 22:56

Have they checked their spam folder?


#3 Marcel_Deloin

Marcel_Deloin
  • Member of Heavy
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  • 14311 kills

Posted 15 July 2020 - 19:18

yes he looked in his spam


#4 sandorra, Horus Lupercal

sandorra
  • Member of Korpi
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Posted 15 July 2020 - 19:40

Alright, PM me with his account name and email address he is trying to send it to, I'll check if they match





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